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Goutham Vijayaragavalu

Software Quality Governanve Risk & Compliance

✉️ gouti1454@gmail.com 🌐 Gouti1454.com 🔗 LinkedIn 💼 Portfolio

Professional Summary

With over 17 years of experience, I specialize in bridging the gap between technical assurance and corporate governance. My expertise spans software quality, risk management, compliance, and information security, underpinned by a unique multi-disciplinary academic background in IT Security (MSc), Business Law (MBL), and Engineering (ECE). I have a proven track record of implementing global standards, including ISO 9001, CMMI, TL9000, AS9100, and ISO 27001, as well as ITGC frameworks.

Key Pillars of Expertise

• Risk Management: Designed and implemented risk frameworks, performed risk assessments, and led mitigation planning at both project and enterprise levels.
• Compliance & Assurance: Facilitated and supported external audits (ISO 9001, TL9000, CMMI V2.0) and performed internal audits on ITGC controls, ISO 27001, Change Management, and Business Continuity (DR/BCP).
• Data Analysis & Reporting: Built performance models (regression/logistic), tracked KPI trends, and reported performance health indicators to support leadership decisions.
• Collaboration & Stakeholder Engagement: Worked closely with cross-functional teams to align quality and security goals with business objectives, ensuring shared ownership of outcomes.
• Cybersecurity Experience: Gained practical exposure to cybersecurity controls, threat modeling, and vulnerability assessment through hands-on lab projects, MSc coursework, and formal training.

Knowledge Sharing & Learning

Continuous Learning Timeline

The joy of learning drives my passion, motivating me to explore my interests further and continuously grow my knowledge.

This blog is dedicated to sharing my experiences and research across various subjects. Driven by a profound love for technology, I explore software applications, gadgets, and the expansive world of Android. I am passionate about cybersecurity and want to help people stay safe in the digital world.

Technical Proficiency

Achievements & Milestones

Achieved 100% success rate in governance and compliance certifications through successful implementation and completion of:

• CMMI 2.0 (2020), CMMI V1.3 (2017), TL9000 (2018, 2019, 2020, 2021, 2022), ISO 9001:2015 (2017).
• AS9100 surveillance audits (2015, 2016), Supplier GOLD standards (5S, RRCA, VSM) (2016).
• Launched training programs and led process improvement activities, resulting in successful AS9100 (2011,2012,2013) and CMMI v1.3 Dev (2013) assessments.

Process Excellence & Governance

• Led multi-standard certification achievement: Spearheaded project teams through external certification processes for CMMI 2.0 multimodal, ISO 9001:2015, TL9000, AS9100, ISO 27001, and Agile models, ensuring compliance and process maturity.
• Developed and implemented performance health indicators: Created and published key performance indicators (KPIs) tracked at various levels (VP, Service Delivery, Delivery Unit, Customer), providing valuable insights for decision-making.
• Empowered project teams: Aided Service Delivery, Delivery, and Project Managers in achieving and maintaining process compliance and improvement through training, guidance, and mentorship.

Policy, Documentation & Vulnerability

• Developed and improved the Software-Hardware Implementation Forum process, documenting and releasing it in the portal.
• Conducted due diligence on the security policies and procedures of suppliers in procurement to identify and mitigate any potential risks.
• Analysed software and hardware requests to assess the likelihood and impact of potential security vulnerabilities. Reviewed vulnerability assessment and SOC reports from procurement suppliers.

JIRA Confluence Power BI Tableau Python Linux MS VISIO Wireshark Docker ITIL-4 CMMI2.0 AS9100 SIX SIGMA SDLC Statistical Process Control ISO 2001:2015 GovernanceRISKCompliance

Professional Journey

IT SERVICE ENGINEER Apr 2024 - MAR 2026

CERCO, UK

I provide First line support for desktops, laptops, and peripherals. My work includes installation, configuration, upgrades, and troubleshooting of PCs, Microsoft Windows 10/11, Office 365, Xerox printers, mobile devices, and other peripherals.

• Network Configurations: Printer Firmware/Network Installation - First-Level Troubleshooting and Escalation. PC Operating Systems, PC Hardware, Device Resources, BIOS/CMOS.
• Topologies & Protocols: Security, Resource Sharing, Network Administration, Peer-to-Peer & Client/Server, TCP/IP Networking, Networking Services, Configuration and Troubleshooting. Wi-Fi Installation, use and testing. Domain Membership & Policies..
• Home Automation:Maintaining Home Automation labs includes Home-Assistance deployment on dockers. Along with Raspberry -Pi DNS server. Installing, various VM’s to work with related projects to get hand’s-on experience..

IT Security Assurance Officer Sep 2022 – Sep 2023

HM Land Registry (HMLR), UK

I supported the Information Security team by contributing to policy, risk, and supplier assurance activities.

• Policy and Process Development: Improved and documented the Software-Hardware Implementation Forum process and published it to the internal portal for wider adoption.
• Risk Assessment and Vulnerability Review: Assessed hardware and software requests to evaluate potential vulnerabilities and their impact. Reviewed vulnerability and SOC reports from suppliers to ensure alignment with ISO 27001:2013, GDPR, and Cyber Essentials requirements.
• Third-Party Risk Management (TPRM): Performed due diligence on supplier security policies and procedures during procurement to identify gaps and reduce information security risks.

Deputy Manager – Quality Mar 2015 – Dec 2021

HCL Technologies Ltd.

Led enterprise-wide governance and compliance efforts across multiple standards and certifications, maintaining a 100% success rate in external assessments.

Governance & Compliance

• Multi-Standard Leadership: Spearheaded certification for CMMI 2.0 (2020), ISO 9001:2015, TL9000, AS9100, and ISO 27001, ensuring full process maturity.
• Internal Auditing: Conducted ITGC audits (access controls, data change management, disaster recovery) and supported AS9100 surveillance and Supplier GOLD standards.
• Risk & Performance Tracking: Implemented account-level risk management and utilized RAG status reporting to monitor KPIs for leadership decision-making.
• KPI Development: Created performance health indicators tracked at VP and Service Delivery levels to provide actionable business insights.

Process Excellence & Optimization

• Predictive Modeling: Built and deployed process performance models using regression and logistic analytics to identify proactive improvement trends.
• SDLC Lifecycle Guidance: Facilitated Project Managers through the entire SDLC, from kick-off to closure, using specialized templates, checklists, and inspections.
• Gap Analysis & Integration: Performed comprehensive gap analyses to align organizational and customer processes for maximum operational efficiency.
• Quality Assurance: Supported project quality analysts in Data Verification & Validation (DVV) and Configuration Management (CM) audits.

Mentorship & Team Leadership

• Coaching & Supervision: Mentored direct and indirect team members, tailoring development plans to individual goals while ensuring alignment with department KPIs.
• Artefact Facilitation: Reviewed and optimized critical project documentation, including PMPs, Requirement Traceability Matrices, and Agile Workbooks.
• Training Programs: Launched and led internal training initiatives that directly contributed to successful CMMI v1.3 and AS9100 assessments.

LEAD SQA Apr 2014 – Dec 2014

Xchanging Malaysia

I was responsible for process facilitation and compliance checks for the account, supporting the delivery team to meet quality goals.

• Process Optimization: Focused on lean principles for the testing team, creating process flow maps, standard procedures, and tailored templates and checklists.
• Training & Awareness: Conducted awareness workshops for team members and sessions for team leads and managers to align with updated processes.
• Auditing & Compliance: Performed audits, published non-conformances, and tracked them through to closure.
• Gap Analysis: Carried out analyses to identify process improvement areas and supported their implementation.
• Management Reporting: Prepared and presented monthly status reports to senior management and departmental heads with insights on compliance and improvement.

LEAD QUALITY Aug 2010 – Mar 2014

Infosys Ltd

I supported large enterprise accounts like Boeing and Airbus, offering end-to-end quality consulting and compliance support to over 600 team members across delivery locations.

• Key Achievements: Successfully led AS9100 assessments across Chennai, Bangalore, and Pune (Nov 2013) and completed the CMMI v1.3 Dev appraisal (Aug 2013).
• Quality & Compliance: Conducted audits in Configuration Management (CM) and Delivery Performance (DP), ensuring process adherence, tracking non-conformities, and supporting closure.
• Process Improvement: Actively involved in i-Trim (Lean Six Sigma) initiatives, identifying cost-saving opportunities and consulting on Business Value Articulation (BVA) to align process improvements with client goals.
• Performance Metrics: Tracked and published project health metrics including MTR (Metrics Report), MSR (Milestone Report), and risk dashboards for the DU Scorecard.
• Core Responsibilities: Managed CMMI compliance reviews every 45 days for ~22 active projects and served as the SPOC for the Chennai Delivery Centre Tools Group.
• Training Conducted: Delivered sessions on AS9100, CMMI v1.3, I-Trim, BVA, IPM+, SLIM (SLA Prediction Model), SPRINT (SQA Tracking Framework), and Excel Macros/Automation.

QUALITY EXECUTIVE Aug 2007 – Aug 2010

HCL Tech Ltd.

I was responsible for supporting CMMI Level 5 implementation and ensuring compliance across multiple projects through regular audits and internal assessments.

• Governance & Compliance: Validated Practice Implementation Indicator Descriptions (PIID), coordinated monthly CMMI audits, and contributed to ISO 20000 (ITIL) implementation for key projects.
• Project Onboarding & Support: Managed process activities for over 200 members, onboarded new projects into the quality cycle, and briefed first-time managers on required process steps and internal frameworks.
• Process Design: Designed core quality templates, including PQA work plans, audit checklists, master audit databases, and updated internal PMLite process documentation to meet business needs.
• Quality Assurance: Conducted configuration audits, data verification checks, final inspection readiness reviews, and phase-end reviews to guarantee adherence to best practices.
• Mentorship & Training: Trained and mentored junior quality facilitators and delivered specialized sessions on project management tools and customer-specific processes (PMLite, N2N, PM-Smart).
• Reporting: Delivered monthly presentations to senior management and clients regarding project compliance, performance health, and issue escalation.
• Technical & Tool Expertise: Expert user of PM Smart and Microsoft Project Plan; proficient in Serena Version Control and Visual SourceSafe, with internal certification in Risk Management (HPMP).

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